Therapist Circle Privacy Policy
Privacy Policy
1. Introduction
Welcome to Therapist Circle ("Company", "we", "our", "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at info@therapistcircle.com.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you contact us via the website, express an interest in obtaining information about us, a healthcare provider, or simply when you participate in activities on the website.
If you use our website then you provide your data voluntarily. If you are a current or former client of a Therapist Circle provider then please communicate any Protected Health Information (PHI) to them via your secure client portal account and not via the website. Therapist Circle is NOT your healthcare provider, but rather provides administrative services to your provider, and in that capacity does not store PHI beyond transmission to your provider.
The personal information that we collect depends on the context of your interactions with us and the website. The personal information we collect on behalf of our providers might include the following:
Personal Information Provided by You: Name, email address, and contact information.
Payment Data: We may collect data necessary to process your payment, such as your payment instrument number (e.g., a credit card number), and the security code associated with your payment instrument.
Login Data: We collect passwords, password hints, and similar security information used for your authentication and account access.
3. Use of Your Information
We transmit personal information collected via our website to your provider for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, with your consent, and/or for compliance with our legal obligations.
To facilitate account portal creation and logon process.
To send administrative information to you.
To fulfill and manage your appointments.
To create or manage medical charts.
To send you practice updates or other communications.
To request feedback.
To provide services.
To enforce our terms, conditions, and policies.
To respond to legal requests and prevent harm.
4. Sharing Your Information
We may process or share your data that we hold based on the following legal basis:
Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Contract: We may process your personal information to fulfill the terms of our contract with your provider, within the bounds of HIPAA confidentiality.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
5. Sharing with Third-Party Service Providers
In order to fulfill our contract with our healthcare providers, we may share your data with HIPAA-compliant third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data hosting services, and customer service. We may allow selected third parties to use tracking technology on the website, which will enable them to collect data about how you interact with the website over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages or features, and better understand online activity.
6. Data Retention
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
7. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk. You should only access the services within a secure environment.
8. Your Privacy Rights
In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.
9. Children's Privacy
We do not knowingly collect data from or market to children under 13 years of age. By using the website, you represent that you are at least 13 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the website.
10. Updates to This Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
11. Contact Us
If you have questions or comments about this policy, you may email us at info@therapistcircle.com for more information.